If you are neutral in situations of injustice, you have chosen the side of the oppressor. If an elephant has its foot on the tail of a mouse, and you say that you are neutral, the mouse will not appreciate your neutrality.
Love is not enough to make a person significant in your life. It is what they did that changed you. That is what you will remember throughout the years. Even the smallest actions can make a profound difference in the life story of another person.
A stiff apology is a second insult. The injured party does not want to be compensated because he has been wronged; he wants to be healed because he has been hurt.